Customer Care
Frequently Asked Questions
1. Ordering & Payments
What payment methods does Veer Mahalaxmi accept?
We accept all major Domestic and International Credit/Debit Cards (Visa, MasterCard, American Express, RuPay), Net Banking across 50+ banks, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) on eligible domestic pin codes up to ₹15,000.
How do I know my order is confirmed?
Once your order is successfully placed, you will receive an immediate SMS and Email confirmation with your unique Order ID, receipt, and delivery timeline.
2. Sizing & Custom Stitching
Do you provide custom blouse and lehenga tailoring?
Yes! Veer Mahalaxmi offers bespoke custom stitching services. After placing your order with the ‘Custom Stitching’ option, our master tailor team will send you a digital measurement sheet or connect with you via WhatsApp video call for guided measurements.
Are sarees provided with matching unstitched blouse pieces?
All our luxury sarees come with an authentic 0.8 meter matching unstitched blouse piece woven in the same fabric and zari palette as the saree.
3. Shipping & Delivery
How long does delivery take?
Ready-to-ship products are dispatched within 24 to 48 hours and delivered within 3–5 business days across metro cities in India. Custom stitched outfits require an additional 5–7 business days. We also offer DHL/FedEx Express International Shipping (5–8 days worldwide).
Is shipping free?
Yes, we provide Free Standard Express Shipping across India on all orders above ₹1,999. Orders below ₹1,999 incur a nominal ₹99 shipping fee.
4. Returns & Exchanges
What is your return policy?
We offer a 7-day hassle-free return and exchange policy from the date of delivery for unworn, unwashed products with all original tags and packaging intact. Note: Custom tailored/made-to-measure outfits are non-returnable but eligible for complimentary alterations.
How do I initiate a return?
Simply email us at care@veermahalaxmi.com or WhatsApp +91 98765 43210 with your Order ID. Our courier partner will schedule a doorstep reverse pickup.